Data retention and deletion

We keep your personal information only as long as we need it for legitimate business purposes and in compliance with applicable laws. If you decide to stop using our services, you can delete your account, and your profile will no longer be visible to other members. Please note that we will automatically delete your account if it is inactive for two years.

Delete your account in the app

You can delete your account and data at any time in the app by going to About me and then Delete my account.

Please keep in mind that this removes all of your information and we will not be able to get it back.

Request deletion by email

If you would rather we did it for you, email [email protected] from the address on your account and ask for your data to be deleted.

What happens after deletion

When you delete your Account or it is deactivated by us, the system will process of deleting your personal information from our systems, unless:

1. We must keep it to comply with applicable law (for instance, if you make purchases within the App, some personal data may need to be kept for tax and accounting purposes).
2. We must keep it to evidence our compliance with applicable law (for example, if an account is blocked, we keep some account information and a record of the behaviour that led to the block — this information is retained for evidential purposes in case of queries or legal claims concerning the block).
3. There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or the information must be kept for our legitimate business interests, such as fraud prevention and enhancing Users’ safety and security (for example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account).

For the wider picture of what we collect and why, see our Privacy Policy.