Support
Something not working? Here is how to reach us, and what to include so we can fix it on the first reply.
Purchases and refunds
Diamonds that did not arrive, or a charge you do not recognise.
Safety reports
Report a profile from inside the app first — it reaches us faster. For anything urgent, or anything involving a minor, email us directly.
Data and deletion
You can delete your account in the app under About me. To request deletion by email, see data retention and deletion.
Before you write
Most questions are already answered on the FAQ — how matching works, what diamonds do, how Stardust and VIP work, how to report someone and how to delete your account.
What to include
If your message is about a purchase, please send:
- the amount of the purchase, or a screenshot of the receipt;
- your name, country and email address — if you signed up with Facebook you may not have an email address on the account, which is normal;
- the device and operating system you are using.
We answer within two business days. If a purchase did not credit, we either add the diamonds or refund you.